
Pets are not allowed in the establishment.
Children of all ages are welcome.
Children up to 1 years old (inclusive) stay free when sleeping in an available crib.
Extra beds or baby cots are only available upon request and need to be confirmed by the property.
Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid separately directly with the establishment.
Cards accepted for booking

Once the reservation is made, the hotel will get in touch with the customer to agree on how to prepare the prepayment. Be aware if paying in cash only currency accepted is Mexican Pesos and the exchange rate might change before you pay.
Please note, extra beds are available upon request only.
When booking more than 4 rooms, different policies and additional supplements may apply. Once the reservation is made, the hotel will get in touch with the customer to agree on how to prepare the prepayment.
Please note that guests must present the credit card used to make the reservation upon arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.
The property reserves the right to pre-authorize the credit card used to make the reservation for the total amount of the reservation as a guarantee.
Please note that upon arrival at the front desk, an environmental tax of $25.460 MXN per person, per night must be paid.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Our Privileged clients are entitled to enjoy the exclusive following services and facilities:
• Privileged guest Identification
• 24 hours room service
• 10% Discount on massage or any treatment in our Alegría Spa, reservation required
• One access to Spa wet area (subjected to availability)
• Beach towels service delivered in the room
• Turndown service
• A la carte special menu for breakfast, lunch and dinner offer at exclusive restaurant
• 10% discount in romantic dinner
• 10% discount in boutique and shops
• 10% discount in all extra services at the hotel
• Early check-in and late check-out (3pm) subjected to availability