12. Cancellation of stay
12.1. Cancellation by the tenant.
Any cancellation of stay must be notified to the owner in writing (mail, email). Any cancellation must be subject to written cancellation confirmation from the owner.
► Cancellation of the stay occurs less than 30 days before arrival on the premises: the amount of the rental remains with the owner who is entitled to claim the balance of the amount of the stay.
► The cancellation of the stay occurs more than 30 days from the date of arrival, the owner agrees to return the deposit paid on reservation provided that he manages to re-let or that the tenant offers a replacement.
► If the tenant does not appear within 24 hours of the arrival date indicated on the contract, this contract becomes void and the owner can dispose of his furnished apartment. The deposit also remains with the owner who will be entitled to request the balance of the rental.
► If the stay is shortened, for whatever reason, the rental price remains with the owner. No refund will be made.
We strongly advise all our tenants to take out “stay cancellation” insurance with our partner GRITCHEN (with Covid19 extension), at the negotiated rate of 4.5% of the amount of the bare rental:
https://www.souscription.safebooking.com/moulin-de-record/
12.2. Cancellation by the owner before the start of the stay.
It is notified to the tenant by registered letter or email addressed to the tenant. The tenant, without prejudice to recourse for compensation for any damage suffered, is immediately reimbursed for the sums paid.