In case of cancellation prior to 2 weeks before the arrival date, the amount of the reservation will be refunded to the tenant.
The balance of the amount of the stay will be required if the cancellation occurs less than 2 weeks before the arrival date.
Cancellation clause without charge in the event of Force Majeure
The Host or the Client may cancel or postpone the reservation in the event of force majeure.
Cases of force majeure justifying, at any time, the cancellation or postponement of the Client's reservation, include all health, climatic, economic, political or social situations, at the local, national or international level, beyond the control of the Host and the Client, which make it impossible to perform all or part of the obligations provided for in the contract.
The following constitute, in particular, cases of force majeure:
- the ban on any travel, taken by the competent French administrative authorities or by those of the Client's country of origin, at the local, national or international level, for a reason relating for example to the appearance, spread or active circulation of an epidemic, making access to the Host's establishment, place of performance of the contract, impossible, for the duration of the reservation;
- the administrative closure of the Host's establishment, place of performance of the contract, imposed by the competent authorities, for a reason such as the appearance, spread or active circulation of an epidemic, for the duration of the reservation;
- any objective organizational difficulty of the Host, resulting from the spread or active circulation of an epidemic, at the local or national level, and/or from measures prohibiting or limiting travel, taken by the competent administrative authorities, resulting for example in the impossibility for the Host's employees to travel, the exercise by the Host's employees of their right of withdrawal, the non-performance, by the Host's suppliers and/or service providers, of services essential to the stay, making the reception and accommodation of the Customer within the establishment, place of performance of the contract, impossible, for the duration of the reservation.
The Host or the Client will notify, as soon as possible, its co-contractor of the impossibility of fulfilling its contractual obligations due to a case of force majeure.
Cancellation of the reservation due to force majeure is not subject to any fees charged by the Host. The amounts already paid by the Customer (deposit or down payment) will be returned by the Host within 7 working days from notification of the impossibility of fulfilling the contractual obligations due to force majeure.
The Host cannot be held liable in the event of cancellation or postponement resulting from a case of force majeure.